Troubleshooting

Common errors

My income/expense item isn’t showing up in the budget.

Make sure the item has all required fields filled out: Month, Account, Class, and Month. If you’re using the additional features, make sure “Include in Budget” is checked.

My payroll expense isn’t showing up in the budget.

Make sure the employee has all required fields filled out: Gross Annual Full-Time Salary and FTE (Full-Time Equivalent). Each employee must also have 100% of their time allocated to classes in order to show up in the budget. If you’re using the additional features, make sure “Include in Budget” is checked.

Known Google issues

The Extensions menu doesn’t appear on my spreadsheet.

This occurs when the spreadsheet is in Excel format rather than Google Sheets format. There will be a green “.XLSX” button next to the file name. Convert the file to Google Sheets by clicking File > Save as Google Sheets.

I can’t load the Add-on sidebar, I’m just getting the spinning wheel of doom.

This can happen for a couple different reasons.

Make sure the Google account you’re using is the default account. The default account is the first one you signed into. If you’re not signed into the default account, you can see which account is currently the default by clicking on your profile icon.

Sign out of all accounts and back into the one you’re using NP Budgeting with, and then the sidebar should load.

If you’re signed into the correct account and still getting the spinning wheel of doom, you might need to manually initialize the Add-on into the document. Click Extensions > Add-ons > Manage Add-ons. Click the three dots on the top right of the NP Budgeting app card and select “Use in this document.”

More support

Do you have questions or issues that weren’t addressed here? Access free email support or paid video support here.